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Frequently Asked Questions

THE WHISKEY

Where do you source your whiskey?

We are very proud to source our straight whiskey from MGP Ingredients in Indiana. Their whiskey is world-renowned for being of consistently excellent quality.

They are at the heart of many beloved brands and giving an everyday whiskey lover or enthusiast the opportunity to play with whiskey that is used in major distilleries across the country and by some amazing Master Distillers, is something we’re incredibly excited to offer.

Why does our whiskey cost so much?

Because it’s fully custom, from start to finish.

~ You get to be very specific with your mashbill and create a whiskey that is perfect for your palate. If there is a whiskey you love dearly, you get to create something similar using a similar mashbill.

~ You are getting a Master Distiller to custom make a whiskey bottle specifically for you, down to the ABV (alcohol percentage), paying special attention to amalgamating and resting the mashbill without chill-filtering it for the utmost in flavor complexity.

~ You get a custom label on your whiskey to take ownership of the fact that it’s your completely unique whiskey.

~ It comes in an exquisite decanter with a beautiful glass closure, all set in a Designer Dram case to complete the experience.

That’s why.

Creating a high quality custom whiskey takes time and hence comes at a premium, and the founders of Designer Dram envisioned and executed a bespoke experience for every whiskey lover, from the process on the website to the packaging of the whiskey, and we hope you love it.

How do you choose your barrels?

We have worked with Master Distillers across the US to select the best barrels that taste delicious and complex on their own, but also marry well together to create a myriad of different flavor profile opportunities.

We also worked with four different Master Distillers to create our Proprietary Palate Test, that will build your whiskey for you based on your unique taste preferences.

Where is my custom whiskey created?

Your custom whiskey is made in Santa Barbara, CA by a team of passionate distillers. Every whiskey made is overseen by our incredible Master Distiller who has a PHD in chemistry and a crazy knowledge for all things whiskey and distilling. His impeccable standards will ensure every bottle of Designer Dram is executed to perfection.

Is the whiskey chill-filtered?

Our whiskey is non chill-filtered for the utmost in complexity and quality.

THINGS TO NOTE ABOUT NON-CHILL FILTERED WHISKEY

We don’t chill filter Designer Dram bespoke whiskey, to preserve the flavor and ensure the complexity of your unique flavor profile.

Non chill-filtered whiskey is coveted by enthusiasts for this very reason. It is argued that they have an intimacy, an extra warmth and depth to them, and we’re proud to be able to offer this to our whiskey lovers.

Our Master Distiller is incredible in the way he works with whiskey and is able to proof and maintain the gem-like quality that most whiskey lovers love to see in their whiskey without chill filtration.

Any non-chill filtered whiskey, however, may become cloudy when exposed to extremely cold temperatures or if you pour it over ice.
This does not mean it is flawed in any way. It just means that it’s non-chill filtered!

If this does happen, give your bottle a little shake, and you will be set. The cloudiness you see are just fatty acids, which translate to layers of flavor.

Can we expect to see more barrels in the future?

Without a doubt. Our aim is to keep the experience of crafting your whiskey consistently compelling and exciting and you can expect to see additional barrel selections as time goes on.

If I loved the combination of whiskies that made up my bespoke straight whiskey, can I expect it to always taste the same when I reorder?

For the most part, yes. Remember that every barrel is unique, and takes on flavor in it's own way, so although the major flavor components of the whiskey you previously ordered will be present, there may be some different notes in your consecutive whiskey.

For more on our whiskey and process, check out Our Process.


MAKING MY OWN WHISKEY

I have no idea how to create my whiskey.

We understand that creating bespoke whiskey is something new to most people. That’s why we created our Palate Test to ensure that you get the whiskey that is perfectly curated for your unique palate.

After you select your preferred tastes in the Palate Test, you are redirected back to Step 1 of the Whiskey Builder, where you can view the selections we've made for you and still adjust quantities as desired.

If you are still uncertain, you can always feel free to email us with your whiskey preferences and our Master Distiller will create something you love.

 

I want to create a unique whiskey for someone else, but I don’t feel confident taking the Palate Test on their behalf.

Reach out to us! If you have an idea about the flavors they enjoy or the kind of whiskies they usually drink, we can help you craft something special.

Can I buy a gift card for someone else to create their own whiskey?

Designer Dram gift cards will be available for purchase by mid-2021! In the meantime, you can always buy the experience of crafting their own whiskey for someone.

 

I wish I could include something specific on my label.

Although we can’t guarantee special requests, we will always do our best to ensure that you love your unique creation. Be sure to email us as soon as you’ve placed your order at orders@designerdram.com with your request and we will see how our graphic designers can help.

 

The label preview doesn't look exactly like the labels in pictures on your site.

The preview serves just as a representation. Once we receive your order, our design team ensures that your unique label is created immaculately.


earning through sharing

I can make money by sharing my creation?

Yes! We understand you are excited about the unique whiskey you have created for yourself and may want to share it with the world. When you do, we want to show our appreciation for your highlighting of our brand and introducing people to the world of bespoke whiskey by giving back to you.

Whenever you place an order, we send you a unique link to your creation with a picture of your bespoke whiskey as well as what has gone into it. You can share this link with your friends, family and followers through email , text, blogs or social media.

What's special about this link is that anyone who views it has the ability to buy your creation. If they choose to buy a bottle that you created, we will thank you by giving you $10 for every bottle bought. It gets better though. If someone is intrigued by your whiskey and chooses to create their own, we will still give you $10 for the whiskey they create for themselves.

How do I get paid?

Simple. We will reach out for your Paypal or Venmo username and deposit the funds directly into your account. By the end of Q1 2021, you will be able to create an account on our site and in your Account Settings, enter your PayPal or Venmo username. That's it!


CHECKOUT

Why do I have to enter my email address twice when checking out?

Due to US regulations, we have to use a third-party platform to ensure you can securely checkout. Please ensure that you use the same email address at checkout so we can store your specific customizations under one email address.


DELIVERy

We deliver to 30 states in the US.

Alabama | Arizona | California | Colorado | Connecticut | District of Columbia | Delaware | Florida | Iowa | Idaho | Illinois | Indiana | Louisiana | Massachusetts | Maryland | Mississippi | New Hampshire | New Jersey | New Mexico | Nevada | New York | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | Texas | Virginia | Washington | Wisconsin | 

We are actively working on expanding our distribution across the continental US, so watch this space if you’re not in one of the 30 states we currently deliver to!

How long does it take to receive my Designer Dram?

Custom whiskey isn’t a quick process, it is truly bespoke in every way, from the crafting of your whiskey to the resting period, and the personalized label that goes on it. We are dedicated to perfection in every facet of your experience. When you think about how long it would take to create an entire barrel of whiskey - a minimum of two years - the time you have to wait for your Designer Dram is a merely a fraction.

Due to the Covid-19 pandemic, orders currently take a minimum of 3 weeks to leave our distillery due to the increased health and safety measures that we have enforced and our obsession with ensuring that your whiskey is of the highest quality. From the time of your order, it takes about 3 - 6 weeks in total for your order to arrive.

 

Can I expedite the delivery of my order?

Due to US regulations, we cannot offer expedited delivery at this time.

 

I want to order a gift for someone but I’m afraid it won’t arrive in time.

We hear you! There are fewer things that say: “I put thought into this”, than a truly custom bottle of whiskey and we wouldn’t want you to be discouraged by things like shipping times. When you enter a gift message at checkout, we will automatically send you a beautiful email template, along with all its details that you can pass on to your gift recipient to let them know you created something special for them, and that’s it’s on its way.


RETURNS

 Since this is a fully customized product, made specifically according to your requirements, we can not accept returns.

We never want you to feel unhappy about your purchase, so please reach out if you have concerns or complaints about your product and we will see how best we can address them.


BRANDS AND EVENTS

How do mass creations work?

When you want to create a signature whiskey for your special event or brand, our team of graphic designers, bottle manufacturers, packaging experts and master distillers will be at your disposal to create a one of a kind whiskey. Our Events and Brands specialist will walk you through and manage the process for you.

 

What is the lead time for mass-creations?

As soon as you know you want to create a signature whiskey for your event or brand, get in touch! Depending on the specifics of your unique requirements: Bottle design, artwork and packaging, we will be able to give you an estimated lead time for your creation.